It is our intent to always provide your child the best care possible and to accomodate as many requests as is realistic and feasible. It is within this context that we ask that you take a few moments to review policies that affect the way services are provided at Shining Star Pediatrics.
In the Office:
Arrive Early. Please remember that all insurance companies require that your data be updated prior to each encounter. This usually takes several minutes. If this is not done, your insurance may deny your claim. We do not want time spent on administration requirements to limit your time with the doctor. Schedule an appointment by calling 903-212-6060. You may schedule same day appointments for ill visits on a first available appointment basis.
Late Arrivals And No Shows. Patients who have arrived on time will be seen ahead of those who arrive late. If you arrive late, we may need to reschedule your child’s visit. If you do not show up for your scheduled appointment or cancel with less than a 24 hour notice you may be charged a $25 fee.
Appointments for additional children should be made by phone before coming to the office. If you would like another child to be seen, please schedule appointments for both children by phone.
Well and sick child areas are designated. Please proceed to the sick waiting area if your child has a possibly contagious illness. Please do not converse on you cell phone in the office and examination rooms.
Please allow 24 hours for medicine refill and forms requests.
Office Hours: Monday-Thursday 8:15 am - 5:00 pm, Friday 8:15 am - 12:00 pm.
After Hours Call Service:
After hours calls are answered by B&B Answering Service and Registered Nurses. The physician will be notified of any emergencies. We ask that you limit these calls to urgent issues and emergencies only. You may also click on the KidDoc Symptom Checker for sound advice for your child’s care from the American Academy of Pediatrics. For refills, appointment requests and other nonurgent matters, please call during regular office hours.
We feel privileged to care for your child and appreciate your trust in the services we provide.